Refund policy
1. Lost or Damaged Packages
If your package is lost (e.g. due to customs or shipping carrier issues) or arrives significantly damaged, we will issue a full refund, including the shipping costs you paid.
You do not need to return damaged items.
To request a refund, please email a clear photo of the damaged item(s) along with your order number to:
We refund as follows:
- Multiple items, some damaged: The affected item(s) will be refunded
- Multiple items, all damaged: The entire order will be refunded, including shipping
- Single item: The full amount will be refunded, including shipping
2. Returns
We currently do not accept physical returns.
Refunds are processed digitally, based on the conditions described above (see "Lost or Damaged Packages").
